Terms and Conditions
Last updated: 6 September 2025
1. Terms of Use
1.1. The website located at rightmed.com.au (Website) is owned and operated by Radley Williams [ABN: 25801791851] (Rightmed).
1.2. Please read the terms and conditions set out below (Terms) carefully. By using the Website, you agree to be bound by the Terms. Your placement of an order also indicates your acceptance of these Terms.
1.3. In these Terms a reference to:
(a) “we”, “our” or “us” is a reference to Rightmed;
(b) “you” or “your” is a reference to any person accessing, viewing or using the Website;
(c) “Affiliate” means any related body corporate or related entity of Rightmed.
2. Use of the Website
2.1. Unless you obtain our prior written consent for any other use, you may only use the Website for personal use.
2.2. You may access the Website at any time, unless we have restricted access to perform necessary maintenance, updates or upgrades.
2.3. We may collect your information (including personal information) through your use of the Website. For more information, please refer to our Privacy Policy.
2.4. Your rights to use the Website are limited to those described in these Terms.
2.5. We may monitor your use of the Website, refuse or cancel orders, or request additional verification at our discretion.
2.6. Information on the Website is not intended to replace professional medical advice or diagnosis. Always consult a healthcare professional.
3. Your Account
You agree that:
(a) all information you provide is true, accurate and current;
(b) you will update your information promptly;
(c) you are responsible for maintaining confidentiality of your account login details;
(d) you will be solely responsible for all orders placed under your account;
(e) you will immediately notify us of any unauthorised use of your account.
4. Australian Consumer Laws
4.1. Our promotion and sale of goods is an invitation to treat and does not guarantee availability.
4.2. Nothing in these Terms excludes any consumer rights under the Competition and Consumer Act 2010 (Cth).
4.3. To the maximum extent permitted by law, our liability is limited to:
(a) replacement of the goods;
(b) repair of the goods;
(c) resupply of services; or
(d) refund of the cost of goods or services.
4.4. Except for Non-Excluded Guarantees, we exclude all liability for loss or damage resulting from the use of our Website, goods, or services.
5. Limitations on Use
By accessing the Website you agree not to:
use it for unlawful or improper purposes;
copy, modify, or distribute Website content;
upload viruses, offensive content, or infringe intellectual property rights;
interfere with Website operation;
impersonate others or misrepresent your identity.
6. Content Standards
6.1. Contributions you make (e.g., reviews, comments) must be accurate, lawful, and not misleading.
6.2. By submitting content, you grant Rightmed a non-exclusive licence to use it.
6.3. We reserve the right to remove or reject any content at our discretion.
7. Technical Information and Security
7.1. We cannot guarantee uninterrupted or error-free Website access.
7.2. You are responsible for implementing virus protection and security on your devices.
8. Intellectual Property
8.1. All Website content, trademarks, and intellectual property are owned by Rightmed or its licensors.
8.2. You must not reproduce or commercialise Website content without our consent.
9. Third Party Websites
9.1. The Website may contain links to third-party websites.
9.2. Rightmed is not responsible for third-party content, security, or transactions.
9.3. Access to third-party sites is at your own risk.
10. Exclusion of Warranties
10.1. While we strive for accuracy, Website information may contain errors.
10.2. Product images are for illustration purposes only. Actual goods may vary.
10.3. Medical and health-related information is provided for general purposes only and is not a substitute for professional advice.
11. Limitation of Liability
11.1. To the maximum extent permitted by law, we are not liable for:
losses from Website use or downtime;
unauthorised access to your account;
third-party website reliance;
loss of data, profits, or business.
11.2. You agree to indemnify Rightmed against claims arising from your breach of these Terms.
12. Suspension or Termination
We may suspend or terminate your Website access or account at any time for breach of these Terms.
13. Email and SMS Notifications
By providing your email and/or mobile number, you consent to receiving communications. You may opt out at any time.
14. Payments
14.1. All purchases must be paid at the time of order.
14.2. Prices are in AUD and include GST.
14.3. We accept major credit cards.
14.4. Refunds may take 5–7 business days to appear on statements.
14.5. Gift cards (if applicable) are treated as cash and cannot be refunded or replaced if lost or stolen.
15. Delivery and Shipping
15.1. Refer to our Shipping and Delivery Policy
16. General
16.1. We reserve the right to amend these Terms at any time.
16.2. Continued use of the Website indicates acceptance of amended Terms.
16.3. If any part of these Terms is invalid, the remainder will continue in force.
17. Governing Law
These Terms are governed by the laws of Western Australia. You agree to submit to the non-exclusive jurisdiction of the courts in that State.