Shipping & Delivery Policy – Rightmed

Last updated: 6 September 2025

At Rightmed, we are committed to delivering your medicines and healthcare products quickly, securely, and safely across Australia.

1. Prescription Medicines

• All orders for prescription products require that you have a valid prescription from an Australian-registered medical practitioner.

  • The valid prescription(s) must be provided to us before your order can be dispensed, packed and despatched by us.

  • A valid prescription can be

    • A signed paper prescription; or

    • A digitally signed electronic prescription. 

      • Important note:  An email, fax or a picture on its own is not sufficient.  Though this can be sent to us initially.

• If a valid prescription is not received, your order will be placed on hold and may be cancelled.

• Our postal address is Pharmacy 777, 4/10 Dower St, Mandurah, WA 6210

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2. Shipping Areas and Collection

• Collect in store:  We are open from 8am to 8pm every day of the year.  Pharmacy 777, 4/10 Dower St, Mandurah, WA 6210
  

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  Local Delivery: 

  • We deliver to the Mandurah area every weekday afternoon (except public holidays) via our own van.  

  • Delivery radius is 15km from the Mandurah Forum. 

  • Order cut-off is 11am AWST for delivery that day. 

  • Cost is $10.00 per delivery.

• Australia-wide:
  • We deliver Australia-wide using Australia Post pre-paid parcels.
  • For privacy, parcel labelling does not indicate contents.
  • Order cut-off is 11am AWST for posting that day.  We post every day that Australia Post is open.  
  • Standard Parcel Post (up to 5kg) costs $10.00 per delivery.  Express Parcel Post (up to 5kg) costs $15.00 per delivery.  
  • Allow 2 – 7 days for delivery.  Delivery times vary depending on your location and whether you have chosen Express postage or not. 
  • Order Tracking.  Once your order has been shipped, you will receive an email with tracking details so you can monitor the progress of your delivery. 
  • Deliveries require your signature.  Please choose a delivery address that is well serviced by Australia Post.  Business addresses are preferable.  If you are not available at the delivery address, a card will be left and your order will be taken to the nearest collection point (e.g., Post Office), according to the normal Australia Post delivery process.
  • Delivery Restrictions.  We can not deliver to
    
    • • Locations where delivery of medicines is restricted by law
      • PO Boxes for prescription orders (non-prescription items may be sent to PO Boxes);
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• International:  We do not ship internationally.
  

• Refrigerated Products Delivery
  • We offer local delivery of refrigerated products at no extra charge
  • At this time we do not routinely offer postage of refrigerated products.  Please contact us if you have a specific request. 

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3. Delays and Liability

• While we take every effort to ensure prompt delivery, Rightmed is not responsible for delays caused by:

  • postal or courier services,

  • public holidays,

  • extreme weather events,

  • incorrect delivery details provided at checkout.

• We are not responsible for lost or stolen parcels once delivery has been confirmed by our courier/postal partner.

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4. Contact Us

If you have any questions about your delivery, please contact us at:

Email: mandurah@pharmacy777.com.au
Phone: 08 9534 9000 
Address: Pharmacy 777, 4/10 Dower St, Mandurah, WA 6210

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